Dear Cypress Ghana Blog Readers,
Everyone knows that conflicts is a part of life and where ever individuals gather or work together, conflicts may arise (naturally).
This is a result of our varied backgrounds and expectations which means there will be different opinions at one time or another. However, conflict, which is defined as “a serious disagreement or argument, typically a protracted one”, can be a hinderance to a healthy office environment.
The key then, is finding effective ways to deal with conflict so that it does not cloud people’s judgement and interactions while wiping out the hard work of colleagues. Ignoring conflicts or not handling them properly can reduce levels of productivity, increase absenteeism and even cause you to lose valued members of your team.
Effective conflict handling can be achieved by using the following:
Open and honest discussion about the conflict where the parties concerned have the opportunity to tell their side and be listened to respectfully
All those involved should stick to the issue which raised the conflict and deal with that. It should not be the chance to attack individuals or call up all the wrongs they have committed
Third parties involved must not take sides although witnesses can be asked to bring information based on what they know to have taken place only
The key then, is finding effective ways to deal with conflict so that it does not cloud people’s judgement and interactions while wiping out the hard work of colleagues. Ignoring conflicts or not handling them properly can reduce levels of productivity, increase absenteeism and even cause you to lose valued members of your team.
Effective conflict handling can be achieved by using the following:
Open and honest discussion about the conflict where the parties concerned have the opportunity to tell their side and be listened to respectfully
All those involved should stick to the issue which raised the conflict and deal with that. It should not be the chance to attack individuals or call up all the wrongs they have committed
Third parties involved must not take sides although witnesses can be asked to bring information based on what they know to have taken place only
The conflicting parties should be invited to suggest resolutions and whenever possible, there should be a sensible compromise
In seeking a resolution to the conflict, the focus should be on the way forward to meet team and organisational goals so all efforts are to be in the interest of the office
There should be agreement from all concerned to move on and not hold grudges as a result of the conflict.
Dealing with conflicts in a mature and responsible manner should be the goal of anyone who is serious about succeeding in life and being a team player in the office. There is always an opportunity to create a win-win situation for all concerned including your employer.
After a conflict is resolved, grab a coffee or drink with colleagues to show that there are no hard feelings and get back to making your office a great place to work.
Treat your desk area with due care and discipline – it will help you to perform better at work and give a professional impression!!!
By Jennifer Agyeman
By Jennifer Agyeman
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